I booked 2 rooms in Leeds via this site, and aftre making payment relaised that the wrong date had been booked. I contacted them straight away (computer had for some reason reverted my dates back from July to the following date in April), the girl I spoke to was extremely unhelpful and told me the costs which I had paid (£170) would be used as an admin fee for the error. I asked them to reconsider and after asking to speak to a manager, she reluctantly said she would try and help me.
I subsequently contacted the hotel who informed me that Aplpha rooms had indeed got the booking wrong as they had only booked one room when I had asked for 2! and they had transferred the booking for no additional charge. I have ended up paying an addition £61.
I have entered numerous support requests, all of which were ignored until I left a message on facebook demanding answers.
I would avaid this compant like the plague and use another booking site for your needs. I will never use them again, not if my life depended on it
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