Louise Richardson´s profile

Reviews (1)

Alpharooms

ALPHA ROOMS IGNORED MY REQUEST

Well its been 4 hours and still no explanation to their request that they will look into it. Terrible Customer Services!!!!!

23 April 2013

Reply from alpharooms.com

Dear Louise,

I am terribly sorry that no one has responded to your requests. I will follow this up with our customer service team now.

Again, please except my apologies for no one contacting you.

Kind regards,
Victoria

UPDATE:

Dear Louise,

We work on modifications based on the date of travel, due to the number of requests we get. As you travel in June, this is why it has yet to be answered.

We would have advised you the most cost effective way to deal with this request and to avoid admin fees would be to make a new separate booking for the extra nights.

Thanks,
Victoria

Louise Richardson´s profile

profile image of Louise Richardson
Louise Richardson
Reviewer
United Kingdom

About