The online order process is not my preferred way of doing business. I prefer telephone ordering on an 0800 number so that there is still some shard of humanity in the trade process. Nevertheless, the online purchase saves you time but costs the buying public fractionally more time. Of course your streamline process is what you are looking for so that you can cut a few low paying jobs. Would be better if you cut a few middle management jobs from out of the equation and brought back a few knowledgeable sales people onto the phones lines :) It would have made me feel like calling YOU again if I had any need for any kind of battery. As is it stands I will buy cheap batteries instead of long life batteries because I have no loyalty to your company and I don't really know or care about who you are or what you sell or do. You are merely somewhere I can get a battery I need which is not available from anywhere else.
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