Wex Photographic

VERY poor service

A used Sony SLR was advertised on the WarehouseExpress website. When I telephoned to ask about it I was told it had been returned as faulty but when tested by Sony was found to be fine. I asked a lot of questions before deciding to place my order - one being 'did the camera come with all the accessories?'.

The camera arrived with no accessories whatsoever; no cables or mains charger. With no means of charging the battery it was useless. I telephone WarehouseExpress who apologised and arranged to get the camera collected. It was - but I have been unable to get a refund from them. After nearly a month of telephone calls, broken promises and explanations I am still waiting. A very bad experience all round; apart from the young lady in the sales office who did try her best.

steVe osborne