If you want to see how they value Customer Service ...note how often their Online Help is working. Or if your mad enough try finding their Contact Telephone Number. Yes of course, they rip you off with an 0871 number. Guess what ?... you're in a Queue at 10p per minute PLUS the VAT.
Try and find out why the Collection you booked didn't turn up ?
Save yourself a wasted half day....rebook it elsewhere.
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