Sent in my iPhone 4S as they seemed to offer a good price, and reviews were very good. Phone sent with box and charger. Received an email from their testing dept giving a 'revised valuation', as they said there were two deep scratches on the back. There were actually two very light cosmetic scratches on the back, virtually invisible, as the phone had been in a case for 95% of its life. The revised valuation was half the original one, and less than even a 'grade c' phone (which mine certainly was not) would get in CEX.
I asked for the phone to be returned, and to be fair it came back within 2 days, in exactly the same condition as I sent it. However, it was returned minus the box and charger! I called the company who said that all packaging and accessories were gotten rid of as soon as they received the phone - I said surely this was wrong, seeing as they had not formally completed the deal for the phone until they accepted the original valuation, or I accepted the counter-offer. I said I wanted everything back that I sent - they said the best they could do was 'maybe' find me another charger, and they might have an old box lying around. So I am awaiting this - and am without the means to charge my phone.
The whole experience has been very poor, and disappointing, particularly after the glowing reviews of the site.
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