Neil Freeman´s profile

Reviews (1)

ValueBasket.com

The Worst Company i have ever dealt with !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I wish i had seen this review page at the time as its been a while since i used this company but neverless i will leave my feedback now!!!
Back in september i placed an order for an ipad for a birthday on the 29th november thinking i wanted it erly never did i imagine it would arrive on the 27th novemeber lol...
The replies and countless emails and general fobbing off by ADMIN staff were just terrible. they had my cash for ten weeks with an estimated original date of 10-14.. they got the order wrong to begin with then sold me a case that wasnt in stock (which didnt get refunded until after the tenth week too lol)..
They promised a free gift by way of compensation which never materialsed and when questioned about tHAT WAS NEVER REPLIED TOO!!!
over 100 emailes to them and probablly 20 different names eventually replied..
I can honestly say that i have never dealt with such an inept company in all of my life!!!
I have never sought a forum such as this until this happended.. Disgusted wouldnt even come close..
AVOID THESE IDIOTS LIKE THE PLAGUE !!!!!!!!!!!!!!

Simon Fox, John Ritchieand Tim Bishop found this review useful

24 April 2013

Reply from valuebasket.com

Hello Neil,

Thank you for your review, and I would like to apologise for your experiences with us during last year's busy Xmas shopping season.

Looking at our communications history, I can see we initially had some issues with an incorrect email address being registered with us, but this does not excuse the subsequent delays. Indeed I can see gift was promised that wasn't followed up, so what I will do now is get our CS team to get in touch with you in regards to this. One of our reps will be in contact with you soon.

Kind regards,

Angel Liu
ValueBasket.com

Neil Freeman´s profile

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Neil Freeman
Reviewer
1972
Ambernac, United Kingdom

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