Gill Grant´s profile

Reviews (2)

Mazuma Mobile

Straightforward and no nonsense

Although Mazuma didn't quote me the highest amount for my mobile they did have the most positive reviews and I'm not surprised. They sent me the pack promptly and emailed me within a day to two days of my phone being sent to them to say they were paying the full price quoted and that was in my bank account within a matter of hours. I'll be using Mazuma going forward.

Yodel

Disappointed in Asda Direct for using such substandard delivery people.

I was waiting on my delivery to arrive on Saturday between 8am and 1pm as requested. The order didn't arrive and unfortunately I had to go out. When I got back there was a 'we're sorry we missed you' type slip with nothing on it other than the order number. I tried calling the customer service number on the slip but the order number wasn't recognised. After much Googling and research I found another number to call which I eventually (after being cut off twice) got through to a nice enough guy who told me my order had been left with a neighbour, of which I have 15.

As previously mentioned, the slip hadn't been filled out so I had no note about which of my 15 neighbours my parcel had been left with and the guy who I spoke to on the phone really didn't want to open an investigation.

I'll continue to search for my order, but in the meantime hopefully the driver can remember at least which floor he left my parcel on and the investigation sheds some light on it all.

Mark Lee-symons found this review useful

24 April 2013

Reply from Yodel

Hello Gill. We may be able to help you with your parcel enquiry! You can email us all your details (tracking number and full address) at social.media@yodel.co.uk and we can have a look into this for you. Michelle.

Gill Grant´s profile

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Gill Grant
Reviewer
1986
Edinburgh, United Kingdom

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