I was waiting on my delivery to arrive on Saturday between 8am and 1pm as requested. The order didn't arrive and unfortunately I had to go out. When I got back there was a 'we're sorry we missed you' type slip with nothing on it other than the order number. I tried calling the customer service number on the slip but the order number wasn't recognised. After much Googling and research I found another number to call which I eventually (after being cut off twice) got through to a nice enough guy who told me my order had been left with a neighbour, of which I have 15.
As previously mentioned, the slip hadn't been filled out so I had no note about which of my 15 neighbours my parcel had been left with and the guy who I spoke to on the phone really didn't want to open an investigation.
I'll continue to search for my order, but in the meantime hopefully the driver can remember at least which floor he left my parcel on and the investigation sheds some light on it all.
Mark Lee-symons found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.