I ordered a bed and a mattress as a bundle 4 weeks before I needed it to be delivered. Nothing arrived on the date I requested. After a call to a v helpful customer services representitive, we agreed delivery 2 days later. However, the bed arrived the next day and was left in the hallway as I was at work. I have been in my new flat for 2 days at this point - not great for new neighbours. Unfortunately, the mattress wasnt with it. I called the following morning to confirm it was going to be delivered that day (as agreed the second time) but was told that it hadn't collected from the warehouse - so no delivery. I was to expect a call back with a resolution within the hour. 3 hours later I still hadnt heard and so called to cancel the order. I had to leave messages on the 3 occasions I called. I got a call back the following day - asking when I would like delivery?! I explained I want to cancel and was promised a refund. That was a week ago - I have no refund and can't get hold of anyone to discuss.
Sally Popplestone found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.