I had the misfortune of dealing with this company after buying a Groupon voucher for some Banksy prints back in March.
The company were quick to acknowledge the order but very slow and evasive responding to questions about delivery. There was a very long time scale but I was happy to wait.
When they eventually arrived (past the allotted dates given) I opened up the package to find two of the four prints were both bent and ripped. Within 20 minutes of signing for the package I'd photographed the contents and emailed ArtState (that was almost a month ago!) stating I was unhappy and what did they plan to do about it?
Well that's where the communication stopped. No responses to the emails (responding to the previous emails they sent me)
Phone calls went unanswered, was told not to leave a message but email and they would respond within 48 hours. Nothing!
I eventually raised a support ticket and complaint with Groupon. A further 10 working days passed and ArtState didn't even respond to me or Groupon in that time frame so Groupon are now putting the money back on my card, have cancelled the voucher and logged this complaint against them.
Totally rubbish and unacceptable customer service. I also plan to chase Paypal to recover the postage fees paid as they can get these back from the carrier, but to be frank, it's their problem not mine.
If I could give them zero stars I would. 1 star is being generous. Avoid at all costs.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.