Ordered some vouchers online just past the 3pm cut off time for next delivery, rang the customer service team and explained the circumstances and they went above and beyond to manually get them out to me. They arrived the next morning well in time for the leaving doo later that afternoon. Amazing service, thanks and well done.
Such a great company I use time and time again without issue.
Normally you'd expect to forego customer services and attention to detail to save a few quid with others but with Blackcircles you get a great deal, club card points and amazing service from the staff up in Scotland and the approved local garages.
Thanks as ever and well done!
I've had nothing but trouble and broken promises (and items) with Citylink.
I ordered a Christmas present from Amazon for delivery on Christmas Eve. I was then called into work at short notice, so left a note for couriers on the door. Two other couriers (DPD and Yodel) asked my neighbour to take packages in. Citylink didn't even bother, nor did they put a card through the door to tell me they tried delivering it.
I got the tracking ref from Amazon and headed to the Citylink website requesting I collect the parcel from the depot on the 27th (the earliest they were open).
I went to the depot at 8am that morning after finishing work to be told they got my request but the driver had loaded the item onto the van and there was nothing they could do. Eventually the depot manager rung the driver twice and told him to divert and deliver it to me as he was only in the next village. I was told to go home and he would be there by 9am.
9am came and went, same for 10am. Couldn't get hold of the depot directly but went through to customer services, they couldn't get in touch with them neither. About 10.30am I went to bed, I woke around 2pm to find no parcel or attempted delivery card. Checking the tracking status it showed the item may have been damaged in transit and to contact Citylink.
So I did, they couldn't tell me anymore than I could see on the website so I was told yet again I'd need to go to the depot.
I did and the parcel had been smashed to pieces. I was told by staff they didn't bother to attempt the delivery as often people are very angry at the doorstep and have a go at the drivers. The fact I was told to go home and the driver would deliver my parcel within an hour fell on deaf ears. I was simply told they would return it to Amazon and I'd need to contact them to arrange a new one or a refund.
I did this and Amazon were very good, arranging to send out a new one but this would take a few more days (Christmas had been and long gone by now!)
I also ring Citylink to complain as directed to by the depot manager. On the phone I was told by a rude lady that I couldn't do this and would have to fill in a form online. I pointed out their own website says you can call, write or email your complaint or compliment. When I told her to check this out and listen to what I was trying to explain she huffed and hung up the call. I do hope this call is recorded and listened back to.
I then rung back again and spoke to a lady who was the total opposite of the last operator. She said she could take details of the complaint and a manager would ring me back within 48 hours. (They haven't by the way... Another broken promise!)
In the meantime. When the replacement was sent out by Amazon it was sent by Citylink again. It showed for delivery by 10.30am as Amazon had paid for a priority delivery as a goodwill gesture. 10.30am came, no delivery, Citylink saying they rang the depot and it was definitely out on the van and the driver was nearby.
It got to 11.30, no delivery and I was very sure the item wasn't on the van and headed again to the depot. The guy on the enquiries counter found the item in the warehouse and yet again it had been smashed beyond use. He confirmed it was never scanned and loaded onto the van for delivery that morning.
All in all, from these experiences they are an awful company. Can't wait for this manager to call me back to try and explain why I have been lied to, had broken promises (and items) and been disrespected. I won't hold my breath on receving their call!
I had the misfortune of dealing with this company after buying a Groupon voucher for some Banksy prints back in March.
The company were quick to acknowledge the order but very slow and evasive responding to questions about delivery. There was a very long time scale but I was happy to wait.
When they eventually arrived (past the allotted dates given) I opened up the package to find two of the four prints were both bent and ripped. Within 20 minutes of signing for the package I'd photographed the contents and emailed ArtState (that was almost a month ago!) stating I was unhappy and what did they plan to do about it?
Well that's where the communication stopped. No responses to the emails (responding to the previous emails they sent me)
Phone calls went unanswered, was told not to leave a message but email and they would respond within 48 hours. Nothing!
I eventually raised a support ticket and complaint with Groupon. A further 10 working days passed and ArtState didn't even respond to me or Groupon in that time frame so Groupon are now putting the money back on my card, have cancelled the voucher and logged this complaint against them.
Totally rubbish and unacceptable customer service. I also plan to chase Paypal to recover the postage fees paid as they can get these back from the carrier, but to be frank, it's their problem not mine.
If I could give them zero stars I would. 1 star is being generous. Avoid at all costs.
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