Antonina Cherevko´s profile

Reviews (1)

LookFantastic

it feels good to see your wishes come true :)

I haven't so far received my recent order as it normally takes a bit more time to get it delivered to Ukraine but I can comment on my previous order. I remember I had already delivered certain review of the lookfantastic earlier where I complained about the unreasonable restrictions on REN shipping to Ukraine. I was so pleasantly surprised that in a few months it becomes possible to order the products I wanted to my country! It is nice to realize that you are listened to and I think this is one of the most important things in customer service. It is also exciting to get special offers or discounts on your next order ;) Plus when I received my stuff it was complemented with a small but useful free present and again, this just cheers you up :)
The only problem is that I think there should be a receipt accompanying the box with your order and there wasn't any when I got my parcel.
Otherwise, I think you are doing a pretty good job, guys!

24 April 2013

Reply from Lookfantastic

Hi Antonina,

Thank you for your review.

We do listen to our customers and do our best to implement any changes that they suggest.

I am so pleased that you liked your free gift, it is always nice to receive a gift.

Thanks from us all at Lookfantastic.com

Antonina Cherevko´s profile

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Antonina Cherevko
Reviewer
Female, 1982
Kyiv, Ukraine

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