I haven't so far received my recent order as it normally takes a bit more time to get it delivered to Ukraine but I can comment on my previous order. I remember I had already delivered certain review of the lookfantastic earlier where I complained about the unreasonable restrictions on REN shipping to Ukraine. I was so pleasantly surprised that in a few months it becomes possible to order the products I wanted to my country! It is nice to realize that you are listened to and I think this is one of the most important things in customer service. It is also exciting to get special offers or discounts on your next order ;) Plus when I received my stuff it was complemented with a small but useful free present and again, this just cheers you up :)
The only problem is that I think there should be a receipt accompanying the box with your order and there wasn't any when I got my parcel.
Otherwise, I think you are doing a pretty good job, guys!
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