I payed for the insurance to cover myself incase of a refund required for some tickets i bought.
I sent atleast 30 emails and have been passed around so many times. No one called me. I sent all the information and the company kept saying they didnt have it or it was been reviewed etc and they would contact me on a certain date time. NOTHING.
I made an offical complaint and STILL HEARD nothing back!
I told them i would complain to watch dog. STILL NOTHING.
I will never use them again whether they are the people or the insurance company part of trainline.
WOULD NOT RECCOMEND
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