Timothy´s profile

Reviews (1)

Optical Express

Opp v good pre opp v good after cear poor

My grip is the after cear after my first post opp checks I was unable to make a appointment afor my next check because you cannot book more than a month in advance which seems silly ,I have been busy at work and the time has rushed by its now almost a year since my opp and I have would have expected that you my have asked me to come in and have the check I missed or just a reminder.

24 April 2013

Reply from Optical Express

Hi Timothy,

Thanks for taking the time to leave your feedback. I am very glad to hear that you were happy with both your pre-operative care and the treatment itself. I am disappointed that this was not carried through into your post-operative care as I would expect. I will pass on your feedback to relevant parties within the business in terms of scheduling of appointments. I have also made arrangements for a member of my team to call you directly to discuss your individual case with you. If I can be of any further assistance, please do not hesitate to contact me at clinicalservices@opticalexpress.com.

Thanks,

Stephen Hannan
Clinical Services Director

Timothy´s profile

profile image of Timothy
Timothy
Reviewer
United Kingdom

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