Ordered my item on express delivery on the 10th March. Item didn't turn up within a week. Was only then told they didn't have the item in stock and couldn't source it. I immediately requested a refund and have been chasing a refund ever since - it is now 23rd April and I received this email.
Dear Customer,We are contacting you in regards to complications that have arisen with your order therefore your order has been cancelled. This has affected our ability to process a full refund due to problems with our previous payment merchant. As a result, we must unfortunately notify you that you will need to file a dispute with your bank for the transaction, as we are unable to complete the refund now from our side. In many cases this should be straightforward, and quick. Charge-backs are there to protect the consumer in situations where they are unable to receive their funds back via normal methods. We realise that this is asking more of you than is normally expected, and we can only apologize for this, and any inconvenience this may cause you. Should you have any issue regarding this, let us know and we will see what we can do to try to help further. We regret that we are unable to refund your transaction
and hope that your bank can assist you with a swift conclusion.
Use these guys at your peril.
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