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Reviews (1)

Ebuyer.com

Ebuyer loves to make excuses and blame it on you

I bought parts worth £1200, unfortunetly the delivery arrived 3 weeks after the date it was suppose to arrive. After it arrived, the motherboard had technical issues like the pins were bent however, i still decided to install it which obviously didnt work.. so i thought the policy of ebuyer is to return damaged good back within 7 days, and I contacted them for a replacement regarding this issue, they said that it was an accidental damage and they won't refund or replace anything to me and the fact that I didnt inform them in time according to the delivery note when it was suppose to arrive.

I panicked and freaked out and i told her, how the hell can u say that when you clearly didnt send me the products in time and i am informing you according to the point i received my delivery and i m in my time period. But that manager, I don't know what her name was, i hope she gets fired because she clearly did not have any technical knowledge and was quite rude at her tone as helping a customer. She started coming up with other excuses, like its your own fault that you broke the motherboard. OK!! fine, even if i accidently did bent the pins, you cant juz put my whole transaction which the motherboard alone was worth 200 pounds. However, I contacted the Office of fair trading and they are going to take this case in hand and i hope ebuyer learns how to treat their customers better as I am never going back to Ebuyer for the rest of my life, and i recommend anyone who is thinking of buying from EBUYER, please don't. You will regret it, their customer service is bad, all they care about it take your money and piss off, and they are not ready to help you at all both technically or as a customer who is seeking help.

I hope Ebuyer suffers for all the customers they have disappointed

24 April 2013

Reply from Ebuyer (UK) Ltd.

I would like to apologise for the problems you have had with this item and for the further problems you then had trying to return the item to Ebuyer.

Unfortunately, if we believe an item has been damaged by the customer we will not accept the item back for a return as this kind of damage is not covered by the warranty.

Your comments regarding the service you have received will be passed along as we aim to always try and provide the best service possible.

I am sorry to hear you will no longer be shopping with Ebuyer due to this experience.

Please don't hesitate to contact us if you have any further queries.

Kind Regards

Nikki

Ebuyer Resolution Team

Mizzter Back´s profile

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Mizzter Back
Reviewer
1991
London, United Kingdom

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