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Reviews (1)

Alpharooms

Alpharooms Have It All Sewn Up

When I booked my holiday with Alpharooms, in error I selected bed of breakfast instead of full board as I meant too. However when I tried to ammend the booking, Alpharooms wanted a £50 addministation fee. I thought I'd cancel and rebook, however I was directed to the 'Terms & Conditions', where I would loose 20% of the value of the holiday if I cancelled. They had me all ends up. I was left with no option but to stay booked with bed & breakfast, but I'll have to eat out for the rest of the holiday. A pity really as I normally stay by the pool, as that was my idea of a pool holiday.

Thomas Geddesand Joel Stockwell found this review useful

24 April 2013

Reply from alpharooms.com

Dear Sion,

I am sorry to hear about your issues with your booking.

I have spoken to the manager of the customer relations team and he will be contacting you regarding your booking.

Kind regards,
Victoria

Sion Gardner´s profile

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Sion Gardner
Reviewer
United Kingdom

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