Ordered a light fitting. Initial delivery estimated at 16 weeks (April 2013). on the delivery date further delayed till following September. Nearly a year to deliver is absolutely ridiculous!
Infurn have now refunded me the full amount. Although I am pleased with this I am still not happy about the experience. Why is it so hard to contact them? No phone numbers on the site, the numbers on Trustpilot are not manned. Why wait for a complaint on Trustpilot before reaching out??? I even sent emails to the ones quoted on the Infurn site requesting a callback with no response. This is unacceptable. Infurn need to provide more transparency regarding their lead times and keep customers informed of the progress of any orders, especially with the long lead times quoted. Also on the order page the lead times need to be made abundantly clear. Currently they are hidden away on the delivery information page.
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