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Reviews (1)

SerenataWines.com

Delivery not been received 4 days later, customer service making me wait and wait.. Very unhappy with the service for obvious reasons.

The service appears to be great - lots of updates etc. however after getting a text saying they had delivered the wine on sat at 11am my friends were actually out and no card was left with any kind of note.

It's now wed and I am waiting for customer service to give me an update on what has happened.

Very disappointed and quite embarrassing as it was a thank you gift.

Am updating this a week later. It took a week of many messages with customer service to get the delivery done. I found out that there is not a customer service phone number, no business address and many many issues with their supply chain. I would not recommend this company to any one at all as they seem he'll bent on hiding from the reality of their dreadful service.
The texts and quick response via email does not a delivery make. Sort out the delivery chain, its clearly dishonest and unreliable.

Suzy Bolt´s profile

profile image of Suzy Bolt
Suzy Bolt
Reviewer
Female, 1972
Brighton, United Kingdom

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