Alan Drysdale´s profile

Reviews (1)

Alpharooms

about time you got your act together

This is the third consecutive holiday I have booked with alpharooms where no accommodation or transfer vouchers have been sent within 72 hours and am still waiting 12 days this time. The last time I went into manage my account three times to request a resend, with no acknowledgement, I had to phone to then get them sent from a very helpful advisor who then sent me them via his own e-mail. Whatever there problem is needing sorted out and I will think twice before booking again,as I never used to have any problems.

24 April 2013

Reply from alpharooms.com

Dear Alan,

I am sorry that you are still waiting for your documents. Please can you email marketing@alpharooms.com and I will double check that your email is correct on our system.

We do advise that you check your junk and spam folders as they do have a habit of going in there.

Kind regards,
Victoria

Alan Drysdale´s profile

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Alan Drysdale
Reviewer
United Kingdom

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