Apparently, they attempted to deliver the item twice but I wasn't at home. However, they didn't leave any card so I had no idea they came.
I rang them to re-arrange the delivery and after waiting 15min on the phone they told me the item would be delivered on Monday. I live in Brighton so at this time the item was at their Gatwick service centre. When on Monday morning I checked on their website where the item was, I couldn't believe what I was seeing. The item was out for delivery in Keighley (West Yorkshire). For some unexplainable reason, they decided to send the item all the way back north to the sender. I immediately called them expecting at least an apology but the man just hung up on me.
I bought my glasses 10 days ago, they charged me after the second day and two days ago I got an email saying the item I ordered has been "discontinued". The email says I can get a refund or order a new item but It doesn't say how. I sent an email asking for a refund but they haven't anwsered yet. I also try to call them but I couldn't find a phone number.
Jonathan Lawford found this review useful
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