Norm der Sturm´s profile

Reviews (1)

IronmongeryDirect

Quick, slick and good value but all is not perfect.

Immensely impressed how quickly dispatched but then let down by Parcel Force, who seem to be a different breed of courier. ID apologised most ernestly, and promised to re-send, but forgot! Still, delivery was made within three working days so that is not bad. Items seem to be very good value. Will use again, as long as they sort out the "logistics".

15 May 2013

Reply from IronmongeryDirect

Hi Norman,

Thank you for taking the time out to provide feedback.

I am sorry for the poor service you experienced after placing your order.

I have spoken with your wife this morning and let her know that I am passing on your feedback to Parcel Force today and I will also look into what created the delay in dispatching your replacement order.

This is not our usual level of service and I am sure when you place your next order you will the process will run smoothly.

Thank you for detailing your shopping experience with us.

Many thanks,

Dan

Norm der Sturm´s profile

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Norm der Sturm
Reviewer
United Kingdom

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