Josepha Richard´s profile

Reviews (1)

Took the money without us confirming /// Refund RECEIVED

Full refund received ! Thanks

The company wrote immediately after this comment, and now the refund is on its way (7 days).

I am greatly distressed right now because the Budgetair company has taken money out of the University account without us confirming the booking. There was a payment problem on 19/04/2013 with the University card, after realising it was not possible for the university to proceed with the payment, we did not confirm (we called Budgetair to talk about it at the time, they were aware of the problem). I received an email saying that if I did not confirm on the 19th, the booking would be lost, so we did nothing.

Now today I received a confirmation from the company as if my ticket was still booked, and this scared me because in the mean-time I already booked another ticket and paid for it!
It seems they took the money from the University account without authorisation, and also without us sending some papers that were supposed to be necessary to book with a credit card from a different person than the passenger. I am truly devastated because I do not have the money to pay for this ticket, I already paid mine, and it makes me look pretty bad towards the University funding my research trip.

The University's Finance department phoned them, and supposedly the person in charge of our account is not there until Friday, so we have to call then. It seems like an awful lot of time before I can be certain that this mistake is rectified! And reading other comments I am now afraid that they are trying to gain time by leading us away.
I realised also that Friday would be one week after the attempted booking took place, is that a deadline for us to complain?

I hope BudgetAir is going to do something about this unacceptable issue very quickly, this is not my money I have lost, but it is even worse!

25 April 2013

Reply from

Hi Josepha,
Thank you for informing us of the issue that you encountered with Budgetair, please accept my sincere apologies for the inconvenience. I was unaware of the issue until I saw your post on trustpilot. I am taking care of the matter and will contact you once I reach a conclusion.
Your patient is greatly appreciated.
Thank you.
Kenny Marcelus

Josepha Richard´s profile

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Josepha Richard
Sheffield, United Kingdom