A month ago I ordered a bench as a gift for £149 with the promise of delivery in 1-2 days. Having heard nothing after 5 days I contacted them to be told that the item was damaged and so I couldn't have it. I was offered alternatives that weren't what I wanted and so asked for a refund. After ten days when I did not receive it I contacted them to be told it had bounced. For the last 2 weeks I have neem told DAILY that the money will be with me within 24 hours. And guess what. Not a penny. As I see it, they are using MY money to finance their business.
The staff are disgraceful. Not a single apology or ounce of empathy for the fact I am £150 out of pocket.
They simply keep blaming their sage payment system. I have contacted sage who confirmed there is no issue may bank also tell me there are not and have never been pending payments to my card.
I have contacted the police and reported them for fraud and today I am seeing citizens advice about commencing a claim and having a CCJ raised against this company. I would advise everyone who has had money stolen from them to do the same. They also have a sister company Hip Furniture and the reviews of this company are exactly the same!! This is a 50 th birthday gift for my mum that I can't afford to now buy. The stress and upset is massive.
I intend to pay their office a visit and get every penny I am owed and I will inform the police of my intention to do so.
Absolutely livid!!!!!! This is fraud and a criminal set up!!!!
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