Ordered a photobook for a special birthday. Ordered with just enough time between delivery and the date I needed the book to arrive. When the book had still not arrived on the last day, I chased it up but was told there was nothing that could be done and I had to wait for the book to arrive. I did not like the lack of concern given for my order. The book eventually turned up two days later but by this time it was already a belated birthday gift.
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