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Reviews (1)

CEWE Photoworld

Late delivery

Ordered a photobook for a special birthday. Ordered with just enough time between delivery and the date I needed the book to arrive. When the book had still not arrived on the last day, I chased it up but was told there was nothing that could be done and I had to wait for the book to arrive. I did not like the lack of concern given for my order. The book eventually turned up two days later but by this time it was already a belated birthday gift.

25 April 2013

Reply from CEWE Photoworld

I am very sorry that your order was received later for the special occasion you had purchased it for. I can confirm that we despatched the order on 16.04.13 and we would have expected it to arrive within a few days of this date. Unfortunately by the time you contacted us we would not have been able to reprint the order in time for the occasion as each book has to be made from scratch it take times to print, bind and finish. I apologise if this was not explained properly. We send our work out via TNT which should take between 1 and 3 days, we have escalated this to find out why this took so much longer. Also we do offer an express shipping on this type of book in case you wish to consider this for the future.

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Mrs KG
United Kingdom