On every level, the customer service is atrocious. Confusing bills, unilateral increases in direct debit payments, dreadful website and account management, no unified billing for dual fuel, awful call centre and IVR processes .... I could go on but I can't be bothered because I've switched to Sainsbury's (outsourced to British Gas) now. We'll see if they are any better.
Henrietta Sorensen found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.