i bought a vaccum cleaner on line expecting my delivery on 2nd april... they delivered to a wrong address and someone else collected the item after i din't mention any other person than me to sign and take the item in the online form order.
I called them and they arranged delivery two days later... never received the item again...spending hour by phone with incapable people i asked for a refund...
expecting my refund in 5/7 days i spent nearly 1 month calling them to get my money back and finally on 22/03 they refund me just the price of the item not the delivery charge of 3.95... i kept calling them and still waiting for the rest of my money back...
i'm horrified...has been a nightmare... i'm really upset and i will never buy anything online or in store again! is a shame!
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