Neil´s profile

Reviews (1)

Trustworthy and good service

Decided to order some walking/climbing boots from this Trekkinn as they were much cheaper than I could find anywhere else.
I initially had some problems paying for my order - I tried to pay by Paypal but after a few attempts not working properly the site locked me out. I emailed Trekkinn to ask what was happening and within a day received a reply informing me that if payment failed too many times the site locked you out for a week as an anti-fraud measure; I was advised to try order again after 1 week.
I tried again after 1 week and was able to place my order successfully, however my item was now out of stock. Still, the site stated that they were due to receive stock within 2 days so I went ahead and placed my order.
Sure enough within 2 days I received an email from Trekkinn informing me that they had received a delivery of stock and my order was being prepared. I received further emails advising me when my order had been prepared and dispatched as well as an email which gave me a courier tracking number and a link to the courier site. The courier site allowed me to trace exactly where my parcel was.
I had paid using credit card and no money was taken until my order had been prepared. My order was received fine and promptly.
Apart from initial minor problems the service I received from Trekkinn was great. Their communication was very good (emails informing me of each step) and they were a lot cheaper than anywhere else.
All in all I was very pleased and I would use them again.

Neil´s profile

profile image of Neil
United Kingdom