Eddie Rogers´ profile

Reviews (1)

Victorian Plumbing

Good service, but had to wait 2 weeks for delivery.

The order process was straight forward and staff were friendly. On placing the order I was told one of the items was out of stock but would be delivered later
that day. I was then quoted 3-5 days for delivery, and was told I would receive an email when goods have been dispatched. A week went by and did not hear anything so I rang back and was told that one of the other items I had ordered was out of stock and would take a further week to arrive (this was not mentioned when I placed the order).

My goods were finally delivered 17 days after the order was placed. My one criticism is that on the website the goods were stated to be in stock even when they were not. Overall a good service, quality of materials are very good. Their
website needs to be updated on a regular basis however as this can be misleading if you assume your goods will arrive in 3-5 days, when in fact they
are out of stock.

Eddie Rogers´ profile

profile image of Eddie Rogers
Eddie Rogers
Reviewer
Male, 1961
London, United Kingdom

About

Good to join a great community. It's about time the customer had a chance to voice their opinion when things go wrong. Customer service is the most important factor when I make
a purchase and I aim to spill the beans when I feel that I am treated unfairly or receive sub-standard service.