I placed an order as I had friends coming to stay in a few weeks and this websites headline was 'delivery in 2-3 weeks'. This was ideal as the delivery would have coincided with time I already had booked off from work and would be in time for my friends visit.
I placed my order on 29th March & when I hadn't heard anything from this company in the ensuing week I sent an e-mail requesting an update. I received a phone call from Bedworld on Tues 9th April stating that they had had some problems with the company due to be delivering to them, but that they expected to take receipt of my item on either Thursday, or Friday of this same week.
I didn't hear anything else from them during the remainder of that week (week number 2 of the 1-2 week delivery time slot) so once again sent an e-mail. This time I asked them to cancel my order & refund my money since I would be returning to work so would be unable to receipt of the item.
A representative from Bedworld once again phoned me. This time I was told that they had taken receipt of my order, but unfortunately it was found to be damaged so they had returned it to the supplier. I was given the option of re-ordering or cancelling my order with a full refund. I opted for a refund, which was credited to my account within a few days.
Although the representatives I spoke to at Bedworld were polite & friendly, I found it frustrating that there was no effort to make contact with me unless I was first chasing the order & I have doubts that the information I was given was correct. Since I was the one having to ask for the updates & no proactive communication was undertaken by this company, it appears that excuses were being offered as a result of my enquiries.
I would neither use this company again, or recommend them to anyone else.
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