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Won't collect my parcel and customer service is crap - bloody useless!!!

I've recently started selling some bits and bobs on eBay, One particular item was too big to send via collect+, so I arranged for Hermes to pick it up. I did stipulate that I wouldn't be able to stay in ALL day as I have school runs. I arranged for my parcel to be collected on Tuesday 23rd April, I get back from the school run to find a Hermes card in my door, all it said was "tried to collect but no parcel left" - I cannot leave parcels outside, my front door is on the street front! They'd left no contact details to rearrange, so I contacted Hermes and was told that this would be treated with the utmost urgency, waited a day, nothing. Emailed them again on 24th, nothing, got an email this morning from them (25th), saying that they're sorry, but I'm going to have to take this up with the person I ordered my goods from (WTF, it's MY goods they're COLLECTING!!!). I couldn't refrain from sending a rather abrupt email back to them, stating that if they don't rearrange TODAY I'm never using them again and cancelling my order. Bloody useless, customer sevice is shockingly dire AND I'm probably going to incur negative feedback on eBay for this whole fiasco :-(
AVOID at all costs!!!

Jo V Wilson found this review useful

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Chris Dolby
Chesterfield, United Kingdom