Lucy Smith´s profile

Reviews (2)

MADE.COM

alright, but sent out the wrong item 1st time

First time my item was delivered to the wrong address, then the wrong item was delivered to the right address, and now finally (3weeks later...) the right item was delivered to the right address!! All contact made with made.com was friendly and helpful, they are just left down by their delivery service, DO NOT USE YODEL

04 October 2013

Reply from MADE.COM

Hello Lucy,

Your feedback's really helpful, it sounds like you had some disappointing deliveries and we'll pass this information on. Thankfully you found us helpful and friendly and we got your product to you safe and well.

Best wishes

Caroline

Missguided

Shambles

I feel 1 star is being generous!
I made an order two days ago for 3 Onesies and a pair of leggings, however on completion of the order an error occurred. I signed back into my Missguided account to find no evidence that an order had been placed or that an order had ever existed. Fair enough I thought so I went back through the website to re-add the items to my basket and try again.
To my horror when checked my bank balance the money for the now 'non existent' order was 'Pending' to leave my account. This morning missguided have taken the money completely. Over £50 and no trace of an order. Im livid. WHERE IS MY MONEY?!?!?!
Also having no phone number for customers makes them impossible to get in contact with.
Appalling, DO NOT USE THIS WEBSITE

25 April 2013

Reply from Missguided

Hi Lucy,

I am sorry to hear that you experienced issues when placing on order through our website.

Can you kindly email me at customerhlep@missguided.co.uk with your email address linked to your Missguided account and the last 4 digits of the card you used so I can look into our payment database for you.

Best wishes
Sana xx

Lucy Smith´s profile

profile image of Lucy Smith
Lucy Smith
Reviewer
1992
Plymouth, United Kingdom

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