Charlie O´s profile

Reviews (1)

Yodel

Pleasantly surprised

Well in spite of the terrible reviews of Yodel, I was dreading the non-arrival of my package.

I missed the initial delivery as I was at work (annoyingly the depot/business cannot contact their drivers, which seems incredibly stupid). No card was left, but I saw from online tracking that it was back at the depot. I called up and asked them to hang onto it and I would collect in person.

I duly went along to the depot, only to discover the parcel had been redelivered, which filled me with dread as I never thought I would ever see my package.
Well I got home that evening and saw the Yodel slip and lo and behold, it had been left with the neighbour who had a builder in!

Was extremely pleased, and in spite of the horrendous reviews on this site, hats off to Yodel for taking the initiative. Also, I have spoken with 3 people from Yodel, and they are all really, really nice and helpful. I think it's the drivers who let the company down, which is a shame.

All in all, very happy with the service. Thanks Laura, too for your help

25 April 2013

Reply from Yodel

Hi Charlie! Glad I could be of assistance. If you need any help in the future, please send us an email :-) Laura

Charlie O´s profile

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Charlie O
Reviewer
United Kingdom

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