Paul Barker´s profile

Reviews (1)

Worktop Express

Good product, worst customer service I have ever come across

I ordered prime Oak work tops and had them cut to size, after reviewing the order I noticed not everything I had asked for was on it, I phoned up and had the extra bits added, no problem to do that, I then had the work tops delivered however fatter checking there was one piece missing, the delivery guys were extremely helpful and phoned the supplier to tell them which piece was missing, I was electing a delivery of this item, however I never heard anything so called work top express on Monday 22nd April and they knew nothing about the missing piece, however they said they would look into it and call me back, this never happened and I called back Wednesday 24th and they said they would call me back, which never happend, I then call Wednesday afternoon they said they would call back and this never happend, I have now called this morning and have still not received a call back!
The wort customer service I have ever known!

30 April 2013

Reply from

Dear Paul,

Thank you for your feedback.

We can only apologise if there was a lack of communication between our delivery drivers and the customer support team. We do ask that customers report any missing items to us as well to reduce any delays in a response from customer support.

As your order was fabricated, we were not able to simply despatch a replacement piece the next working day. Before we were able to give you any information regarding a delivery date for the missing piece, a thorough search of our warehouse was conducted to see if this section could be located. I am sorry if you felt this took too long, and that you were not kept informed.

As this piece was not located during our search, a replacement piece was manufactured for you and despatched on Thursday 25th. I trust this has arrived with you safely.

I hope that you were happy with the quality and price of the worktops, the ordering process with our sales team, and our 2Man delivery service.

I trust that this restores your confidence in the service that we provide as the UK's leading online solid wood worktop specialist.

Best Regards,
Vickie Cannam
Sales Executive
Worktop Express

Paul Barker´s profile

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Paul Barker
United Kingdom