Mark Ainslie´s profile

Reviews (3)

GameSeek

Impressive service! Thank you!

I recently ordered the PS4 Killzone Bundle (Player Edition) Day One Stock from GameSeek. As with such popular pre-orders, and with many other retailers without available stock, I was a little anxious. But GameSeek kept me updated with the order status and the item arrived a day earlier than expected, much to my delight, in perfect shape. Thanks GameSeek - see you next time!

ValueBasket.com

Very slow to deal with things, poor customer service, highly UNrecommended

I ordered a Samsung Galaxy S3 on April 26th, which according to the website was in stock. The order had "Order Processing" status until I contacted them on May 8th, and their customer service replied with "Your order is currently in queue and has every chance of being dispatched in the next couple of days." I contacted them again on May 10th to ask for an update and was told "Under the present conditions, dispatch can be expected early next week."

I contacted them again on May 14th to cancel the order - to purchase the item elsewhere - and their response was: "All appears to be on track. The good news though is that I have just spoken to our logistics team, and have managed to prioritize your order. we expect your order to be dispatch early next week or late this week, but will push for an earliest time to dispatch the item." So I was continually a "priority," with the item shipment date pushed further and further back. I have cancelled the order and it is currently in the process of being refunding (but this, too, is taking a very long time - three business days at the time of writing).

In summary, I cannot recommend this company due to its poor customer service and very slow way of dealing with things and shipping. The lies about the priority of the item and when shipping would occur was worrying.

Tim Bishop found this review useful

22 May 2013

Reply from valuebasket.com

Hello Mark,

Thank you for your review. Firstly, allow me to apologise for the delays experienced with your order. We have been caught unaware with an unexpected demands for our services, however this does not excuse the delays. We're working on improving this, however in the meantime we've completed your cancellation as requested and funds should be back in your account already.

If there's anything we can do to be of further assistance, please do not hesitate to contact us again.

Kind regards,

Angel Liu
ValueBasket.com

Rutland Cycling

Bicycle arrived fine, but horrible customers service

I recently bought a Raleigh Pioneer 1 mens bicycle from Rutland. The bicycle arrived quickly, and upon opening and taking out the parts to assemble, realised there were no tools supplied to put it together. I had previously bought a similar Raleigh from Cycles UK, who included a separate instruction booklet and tools (nut tightener and allen key) with their Raleigh package. I called Rutland's customer service and explained the situation to a very rude customer service man who explained that Rutland just sell bikes and that I'm expected to have all the tools and necessary knowledge to put together the bike myself. I was told I had to purchase an allen key set myself. On the website, there was no mention that my own tools were required, and I would not recommend buying a bicycle from Rutland unless you are very competent with bicycles. Their customer service was condescending and appaling.

Mark Ainslie´s profile

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Mark Ainslie
Reviewer
1981
Cambridge, United Kingdom

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