Took them a while to send out freepost envelope and so by the time my phone arrived the value had gone down on the website.
They deducted 15% for scratches which was fair cop, but it is snuck away in the T&Cs as the 'Used condition' doesn't immediately tell you that.
Got an email with the revised price and it was alright, not as much as I was expected but ok. Responded to their email regarding new price but it didn't get picked up by customer services (kind of my fault as it said to email a different address but I can't be the only person to make that mistake). Rang up and the guy was very helpful and just authorised the payment for me - immediate email afterward.
Should get my cash within 48 hours - fingers crossed!
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