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Avoid online order reservation, their system shows stocks that don't exist

I've been given the runaround all week having reserved 3 times items which are showing as in store only to be called hours before pick-up that they made a mistake and don't have any. I have emails of apology and called Customer Services Head Office who also apologized, but words are not enough to make up for the frustration, time and costs involved in having to handling false claims of items being in stock and reserved when clearly they don't have stock. Suggest avoiding Homebase online ordering until they improve their systems such that they can be relied upon.

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Tom Sohal
Amsterdam, United Kingdom