Having ordered used and also NEW games, i must say there is no difference. They send an invoice titled it is NEW, but you receive a previously owned one with fingermarks and torns on it. As for the real used ones, with invoice USED, those games are messy and smelly with scratches. Customer service equals zero, they won't answer if they saw you are from abroad... I tried severeal times.... I don't care the fact that i ordered cheap items, communication with customers would have been elementary.
Having been a customer for years, I could say Zavvi is the most valuable online shop for me. Some problems occured in the last two months, but they solved them, and no problems at all.
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