I ordered a few items from boohoo and <external link removed> in size S/M fit really nice and the other grey dress in size 10 was huge, I had placed my order because I want the grey dress mostly but got a few extra bits as well. I was dissapointed the grey dress was so big and would have liked to of just done a direct exchange but you don't offer this so I decided to just get a refund. I sent the grey dress back recieved no email or word that it had been recieved or that my refund was being processed so I emailed to find out to which I got a reply yes it has been recieved and yes your refund will be issued back to you. I didn't understand why I had to ask surely that email should have been sent to me as soon as the products arrived back with you. Also the <external link removed> dress after one wash all the colour has faided alot and looks no way near as nice as it did. I think from this experience has made me decide to use <external links removed> more as it's so much easier to get an exchange and only use Boohoo if I really can't get what i'm after else where and i'm 100% sure I want it and it'l fit.
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