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INFURN.com

Keep your hands away from INFURN!

Week 35 2012 we ordered and paid for 4x Arne Jacobsen chairs and 1x Poul Henningsen lamp. It took more than 20 weeks (!) until the lamp arrived, but until today (25th April wk 17) the 4x chairs still haven't arrived.

I have written to Infurn several times, but I never get a response from the company and when I try to call them (I live in Germany, but there is only a UK number) there is never anyone answering the phone, but only a message is Spanish. According to their Terms & Condition, when more than 34 weeks have passed we are entitled to 100% refund of the money we have paid for the goods not delivered, but as said - no one responds to our e-mails or answers the phone.

In summary - keep your hands away from Infurn - the goods either arrive months later (if you are lucky) or you will never see the goods and the money you paid for them.

26 April 2013

Reply from Designfurn LTD (infurn.com)

Hello Frida,

Thank you for your comments.

I have tried to call you today to discuss your order and have left a voicemail message.

Please accept our apologies for the delay in response and for the longer than expected delivery time for the chairs but having checked, they are due to be delivered to you next month.

Whilst we acknowledge it has been a long wait, you will receive the chairs.

Please also know, there is no question about it, if for any reason delivery was not possible, then a refund would be applicable. Customers either receive their goods, or are reimbursed.

I have emailed you my contact details, if we can be of any further assistance.

Kind Regards
Valerie - Customer Services Adviser.




Frida Elisson´s profile

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Frida Elisson
Reviewer
1976
Berlin, Germany

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