phone was in full working order. had been used for 18 months so had general wear and tear which supposedly knocks 10% off the first quote they give you. I sent off my phone and over a week later i recieved an email saying the keypad was broken, it wasn't. The LCD was broken, it wasn't. Faulty vibration... ermmm nope. and so on. It went from being quoted at £75 to £37. Don't use unless you want next to nothing for your phone !!!!!!
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