Diego Alinei´s profile

Reviews (1)

INFURN.com

Fraud?

Can anybody tell me if the money from Infurn ever come back?! Almost two months has gone since we should have received the money back after cancelling our order, and yet no information hase come, just silence! The telephone number I once received by them is now unexisting. I wonder if people here in this forum is willing to make a report to the press, because this "company" is strongly going on with its aggressiv advertising. Many people will be involved in this flagrant continous attempt to fraud from Infurn. It is time to say stop.

Arnaud Decroo found this review useful

26 April 2013

Reply from Designfurn LTD (infurn.com)

Hello Diego,

Thank you for your message and your comments on Trustpilot with regard to your order.

I am sorry that due to the current heavy workload of enquiries, you did not receive a quicker response to your enquiry and that this has caused you concern. However, your enquiry has now been addressed. The standard delivery time as shown on the Infurn website is 10-18 weeks and the planned delivery time showing on your order is within this time frame.

To keep a track on your order's progress, we ask Customers to go to the Infurn website and to their Customer account with User name and Password. We can forward these details to you if you require, but of course you are still welcome to contact us for any queries.

We do realize that response time to Customers' queries is an important factor and recent changes have been made, and much effort has been employed on the Customer Service Team to regulate and improve upon this aspect. We now have an appointed call back system and do try to answer written queries within 48 hours, although this is not always possible.

With regard to your comments about online Reductions - We use promotional aids to sales and make maximum use of marketing tools and strategies, as do many comparable online companies, and there is nothing wrong with this. In fact, many prospective Customers like to browse over several days looking for optimum price and value for their money before they purchase.

Please do not hesitate to contact me on the forums email also if you so wish, and we do hope you enjoy your products upon arrival.

Kind Regards
Valerie - Customer Services Adviser.

Diego Alinei´s profile

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Diego Alinei
Reviewer
Sweden

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