Took far too long to process, the dent/scratch decrease of 15% not labelled specifically enough. This made it far too misleading as after 2 years of a phone you're obviously going to have a few scratches. What looks a great deal will only be given to few that keep their phones immaculate, as after discount the prices are the same as [external reference], [external reference] etc.
Disappointed with the service and lack of communication, particularly when I phoned the customer helpline, which rang out every time and my messages I left and emails weren't responded to.
Just under 3 weeks to send the payment and it's only just been processed. Far too slow and not efficient enough
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