After logging in to the website, you select the phone that you want to send, they tell you the value and provide a letter to print off to send with your phone. They ask you to send it special delivery, though when asked for the value of the phone, having said it was approx. £20, I had to pay £6.95 instead of the stated £5.65.
Having said that, the following day, I received a email saying my phone had been received and that a cheque for the phone was now in the post. It arrived the next morning.
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