Colin McKenzie´s profile

Reviews (1)

Specialised Covers

Can't contact them

We purchased a Tow Pro+ product in April 2013, delivered as per request.
In use zip works down after several miles resulting in cover flapping about in wind and starting to fray. Awning beading works itself down in both channels resulting in bottom row of securing hooks becoming detached and cover not taut so again flapping in wind and fraying. After several emails to company describing the problems, as of yet I have not even had the courtesy on an acknowledgment.

03 September 2013

Reply from Specialised Covers Ltd

Dear Mr Mckenzie
we are sorry that you feel that replying the day after your first email is not satisfactory but now that we have a contact number for you we hope that we can get the issue with your towing cover resolved. At Specialised we endeavour to respond to all emails with 24hrs. We urge all our customers to call our sales team if they are not 100% satisfied as this is the most direct route and as you can imagine we have hundreds of emails coming in every day.

From what you have described it sounds like you may have a faulty zip in your cover but we would like to get the Tow Pro + back to make the repairs and check it ourselves.

I hope this is now to your satisfaction and we look forward to speaking to you soon
Yours sincerely
Katie Fishwick

Colin McKenzie´s profile

profile image of Colin McKenzie
Colin McKenzie
Reviewer
Male, 1944
Kingston upon Hull, United Kingdom

About