Ordered motherboard from them on the 26th April 2013, now the 28th May 2013 and still no delivery, however for two weeks my order went from awaiting fulfillment to awaiting shipment, during this time i emailed wae+ to ask where my item was and they said it had been posted from their European warehouse and to expect it within 1-3 days. However my order has now gone back to awaiting fulfillment, so i emailed AGAIN to ask why and was told that the order has not been posted or even allocated to me. I am very confused and suspicious about wae+ conduct when it come to ordering from them. very dissatisfied with the level of service i have received so far.
Customer found this review useful
I have been using ebuyer since 2005 without any problems, However, I recently bought a Sabertooth 990fx R2.0 motherboard from them, it came with a 5year warranty. After a couple months use the item became faulty as the audio jacks had stopped working. I contacted ASUS (the manufacturer) to try send it back to them, they informed me that for the item to be repaired or replaced, i would have to send it back to ebuyer. I then sent it back to ebuyer, requesting a repair or replacement as part of the 5year warranty. However they refused and only gave me a partial refund, I phoned them and they said they would not replace or repair as the item had risen in price, from 120 to 140, much to my dismay i wrote them an official letter of complaint, however they refused to budge. I have contacted them via email several times since, but they always give the same reason.They now have my item and half my money. I have now been in contact with citizens advice, who have informed me that i would have to take this case to county claims court in order to sort this issue out. Customer service are arrogant and don't want to help.
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