I bought two Champions League tickets (Transaction ID: 3055055) from Viagogo on 12 April 2013. However, today (26 April 2013) I received e-mail from Viagogo saying my transaction is cancelled even though I was protected by Viagogo Guarantee, which guarantees the receipt of tickets. Viagogo did not provide any reasons or explanations regarding why my transaction is cancelled other that saying "We are sorry." Does this Viagogo Guarantee mean anything? Is there any commitment from Viagogo on its obligations?
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