I made an order for next day delivery and I got a message asking whether I would like the delivery to be made to my neighbour. I requested this and got confirmation.
I have arrived home to find a calling card to say that no one was available at home to sign for the parcel. Of course not, but there are over 50 house on my street and there is no explanation as to why it was not delivered to one of a number of places.
Surely if someone makes a next day delivery order, and there has even been contact with alternate arrangements you would expect to have the delivery. Now I can either wait until Monday for a 2nd delivery or drive over half an hour to the depot tomorrow and rush back to get to work on time.
Sort it out.
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