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Mattress Next Day

Good, but shouldn't have accepted delivery conditions

I ordered a mattress and was expecting next day delivery, when I was due to be out at work. However, as I work approx 5 minutes drive from home, I asked for a 20 minute warning call so that I would be at home for the delivery. I was not called until the drivers were outside my house and they were annoyed that they had to wait for my return, they told me that this condition was not acceptable. If it was a problem, then Mattress Next Day should not have accepted my order with this condition.

30 April 2013

Reply from MattressNextDay

Thank you for your comments. Unfortunately as we use a courier to make our deliveries, we cannot guarantee a call before.

Kind regards,

www.mattressnextday.co.uk

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