This has to be the worse company I've ever dealt with & I'm severely regretting not checking them out first, chose them from compare the market. For online only they have not grasped the use of email!
I'm in the process of trying to get my proof of no claims & driving license to them to no avail. Despite sending dozens of emails & then calling them at a quid a minute they tell me they have not received any emails from me, they continue to threaten cancellation!
The email addresses they provide for sending these things through are not actually monitored! If you email the docs normally you get nothing, if you email it with a delivery & read receipt you receive an automated reply stating the address is not monitored and you can only contact them via the contact us form. If you use this you receive an automated response.
I've now posted the docs special delivery & used the complaints email address but I'm expecting a nice cancellation charge in the next few days given everyone else's comments. Basically after that I would have paid half the policy. Hopefully trading standards will assist!
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