This Eon bunch of clowns have just sent me a letter threatening court action over £10 they think I owe them. The £10 is a debt collection fee they have slapped on because they think I paid their bill late when in fact it was paid just 2 days after I received it.
For the last 4 quarters I have received payment reminder letters & threat letters even before receiving the actual bill. Every time I've had to phone Eon and request that they: 1) Send me a bill & 2) Put their systems in order so that in future I receive a bill before a payment reminder & threats - as per normal business practice.
This time even after the phone call the bill still didn't arrive so I resorted to a letter of complaint & in that requested they send me a bill. I didn't even get an acknowledgement for my letter let alone a reply. Eventually the bill did arrive and was paid 2 days later.
These people are just complete goons - Avoid at all costs.
I look forward to writing part 2 of this feedback after the court hearing - this should be fun.
ps - Just in case you were wondering... I don't have a dog that eats Eon bills the second they pop through the letterbox.
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